--- title: Instrument Service Plan --- [![Ducom - Logo - Full - Vector (90 Gray and Light Blue-Inverted) - PNG](https://www.ducom.com/hs-fs/hubfs/DUCOM/Logos/Ducom%20Logos/Ducom%20-%20Logo%20-%20Full%20-%20Vector%20(90%20Gray%20and%20Light%20Blue-Inverted)%20-%20PNG.png?width=925&height=246&name=Ducom%20-%20Logo%20-%20Full%20-%20Vector%20(90%20Gray%20and%20Light%20Blue-Inverted)%20-%20PNG.png "Ducom - Logo - Full - Vector (90 Gray and Light Blue-Inverted) - PNG")](https://www.ducom.com?hsLang=en) - Products - Services - Resources - [Blog](https://blog.ducom.com) - [Tribology Discussions](https://lp.ducom.com/tribology-discussions) - Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) - Support - [After Sales Support](https://www.ducom.com/support) - [Instrument Service Plans](https://www.ducom.com/instrument-service-plan) #### General Tribology - [Universal Tester - UNITEST](https://www.ducom.com/universal-tester-unitest) - [Multi Capability Tribometer - POD 4.0](https://www.ducom.com/multi-capability-tribometer-pin/ball-on-disk) - [Vacuum Tribometer - VT 3.0](https://www.ducom.com/vacuum-tribometer) - [Abrasion Tester - Dry and Slurry](https://www.ducom.com/abrasion-tester) - [Erosion Tester - Air Jet](https://www.ducom.com/air-jet-erosion-tester) - [Erosion Tester - Slurry Jet](https://www.ducom.com/slurry-jet-erosion-tester) - [Erosion Tester - Water Droplet](https://www.ducom.com/water-droplet-erosion-tester) - [Twin Disk Tribometer](https://www.ducom.com/twin-disk-roller-on-roller-tribometer) - [BioTribometer](https://www.ducom.com/biotribometer) #### Lubricant Tribology - [Four Ball Tester (Desktop)](https://www.ducom.com/four-ball-tester-fbt-3) - [Four Ball Tester (Standard)](https://www.ducom.com/four-ball-tester-tr-30-series) - [High Frequency Reciprocating Rig (HFRR)](https://www.ducom.com/high-frequency-reciprocating-rig-hfrr) - [KRL Shear Stability Tester](https://www.ducom.com/krl-shear-stability-tester) - [Low Temperature Torque Tester](https://www.ducom.com/low-temperature-torque-tester) #### Petroleum Testers - [Flash Point Tester - Pensky Martens](https://www.ducom.com/pensky-martens-flash-point-tester) - [Flash Point Tester - Abel](https://www.ducom.com/abel-flash-point-tester) - [Flash Point Tester - Cleveland](https://www.ducom.com/cleveland-flash-point-tester) - [Freezing Point Tester](https://www.ducom.com/freezing-point-tester) - [Cloud Point Tester](https://www.ducom.com/cloud-and-pour-point-tester) - [Pour Point Tester](https://www.ducom.com/pour-point-tester) - [Roll Stability Tester](https://www.ducom.com/roll-stability-tester) - [Noack Volatility Test Apparatus](https://www.ducom.com/noack-volatility-tester) - [BOCLE - ATF Fuel Lubricity Tester](https://www.ducom.com/product-ball-on-cylinder-lubricity-evaluator-bocle) - [Shear Stability Tester (Diesel Injector)](https://www.ducom.com/product-shear-stability-tester-diesel-injector) #### See our full range of products [![Explore All Our Products](https://no-cache.hubspot.com/cta/default/5735947/8c0055af-2ff0-4aad-aa83-42dcde0c56f4.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/8c0055af-2ff0-4aad-aa83-42dcde0c56f4) #### MOOHA - Digital Lab Assistant MOOHA is an A.I. enabled digital lab assistant that can assist you with automatically logging data, maintaining an audit trail, performing statistical analysis and accessing data and instrument health and status instantly via a secure encrypted interface. [![Learn more about MOOHA](https://no-cache.hubspot.com/cta/default/5735947/78fb441a-de0c-4a9e-bf49-85bbcd080e46.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/78fb441a-de0c-4a9e-bf49-85bbcd080e46) #### Ducom Test Lab The Ducom Test Lab can be an extension of your quality or R&D department. Our experienced and knowledgeable application scientists and lab technicians can help you with finding the right test methods, designing test programs and delivering results.  [![Contract Test Lab](https://no-cache.hubspot.com/cta/default/5735947/17c38921-6c5f-4d81-bd5d-e810fb2b1b68.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/17c38921-6c5f-4d81-bd5d-e810fb2b1b68) #### Knowledge - [Blog](https://blog.ducom.com) - [E-Books](https://www.ducom.com/e-books) #### Events - [WEBINAR | Tribology Discussions](https://lp.ducom.com/tribology-discussions) - [Conferences and Tradeshows](https://www.ducom.com/conferences-and-tradeshows) #### Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) #### Work with us - [Job Openings](https://www.ducom.com/careers) - [Become a sales partner](https://lp.ducom.com/distributor-training) #### After Sales Support - [Get Support](https://www.ducom.com/support) - [Instrument Service Plans](https://www.ducom.com/instrument-service-plan) [![Ducom - Logo - Full - Vector (90 Gray and Light Blue-Inverted)](https://www.ducom.com/hs-fs/hubfs/DUCOM/Logos/Ducom%20Logos/Ducom%20-%20Logo%20-%20Full%20-%20Vector%20(90%20Gray%20and%20Light%20Blue-Inverted).png?width=564&height=150&name=Ducom%20-%20Logo%20-%20Full%20-%20Vector%20(90%20Gray%20and%20Light%20Blue-Inverted).png "Ducom - Logo - Full - Vector (90 Gray and Light Blue-Inverted)")](https://www.ducom.com/www.ducom.com?hsLang=en) - Products - Services - Resources - [Blog](https://blog.ducom.com) - [Tribology Discussions](https://lp.ducom.com/tribology-discussions) - Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) - Support - [After Sales Support](https://www.ducom.com/support) - [Instrument Service Plans](https://www.ducom.com/instrument-service-plan) #### General Tribology - [Universal Tester - UNITEST](https://www.ducom.com/universal-tester-unitest) - [Multi Capability Tribometer - POD 4.0](https://www.ducom.com/multi-capability-tribometer-pin/ball-on-disk) - [Vacuum Tribometer - VT 3.0](https://www.ducom.com/vacuum-tribometer) - [Abrasion Tester - Dry and Slurry](https://www.ducom.com/abrasion-tester) - [Erosion Tester - Air Jet](https://www.ducom.com/air-jet-erosion-tester) - [Erosion Tester - Slurry Jet](https://www.ducom.com/slurry-jet-erosion-tester) - [Erosion Tester - Water Droplet](https://www.ducom.com/water-droplet-erosion-tester) - [Twin Disk Tribometer](https://www.ducom.com/twin-disk-roller-on-roller-tribometer) - [BioTribometer](https://www.ducom.com/biotribometer) #### Lubricant Tribology - [Four Ball Tester (Desktop)](https://www.ducom.com/four-ball-tester-fbt-3) - [Four Ball Tester (Standard)](https://www.ducom.com/four-ball-tester-tr-30-series) - [High Frequency Reciprocating Rig (HFRR)](https://www.ducom.com/high-frequency-reciprocating-rig-hfrr) - [KRL Shear Stability Tester](https://www.ducom.com/krl-shear-stability-tester) - [Low Temperature Torque Tester](https://www.ducom.com/low-temperature-torque-tester) #### Petroleum Testers - [Flash Point Tester - Pensky Martens](https://www.ducom.com/pensky-martens-flash-point-tester) - [Flash Point Tester - Abel](https://www.ducom.com/abel-flash-point-tester) - [Flash Point Tester - Cleveland](https://www.ducom.com/cleveland-flash-point-tester) - [Freezing Point Tester](https://www.ducom.com/freezing-point-tester) - [Cloud Point Tester](https://www.ducom.com/cloud-and-pour-point-tester) - [Pour Point Tester](https://www.ducom.com/pour-point-tester) - [Roll Stability Tester](https://www.ducom.com/roll-stability-tester) - [Noack Volatility Test Apparatus](https://www.ducom.com/noack-volatility-tester) - [BOCLE - ATF Fuel Lubricity Tester](https://www.ducom.com/product-ball-on-cylinder-lubricity-evaluator-bocle) - [Shear Stability Tester (Diesel Injector)](https://www.ducom.com/product-shear-stability-tester-diesel-injector) #### See our full range of products [![Explore All Our Products](https://no-cache.hubspot.com/cta/default/5735947/8c0055af-2ff0-4aad-aa83-42dcde0c56f4.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/8c0055af-2ff0-4aad-aa83-42dcde0c56f4) #### MOOHA - Digital Lab Assistant MOOHA is an A.I. enabled digital lab assistant that can assist you with automatically logging data, maintaining an audit trail, performing statistical analysis and accessing data and instrument health and status instantly via a secure encrypted interface. [![Learn more about MOOHA](https://no-cache.hubspot.com/cta/default/5735947/78fb441a-de0c-4a9e-bf49-85bbcd080e46.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/78fb441a-de0c-4a9e-bf49-85bbcd080e46) #### Ducom Test Lab The Ducom Test Lab can be an extension of your quality or R&D department. Our experienced and knowledgeable application scientists and lab technicians can help you with finding the right test methods, designing test programs and delivering results.  [![Contract Test Lab](https://no-cache.hubspot.com/cta/default/5735947/17c38921-6c5f-4d81-bd5d-e810fb2b1b68.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/17c38921-6c5f-4d81-bd5d-e810fb2b1b68) #### Knowledge - [Blog](https://blog.ducom.com) - [E-Books](https://www.ducom.com/e-books) #### Events - [WEBINAR | Tribology Discussions](https://lp.ducom.com/tribology-discussions) - [Conferences and Tradeshows](https://www.ducom.com/conferences-and-tradeshows) #### Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) #### Work with us - [Careers](https://ducom.freshteam.com/jobs) - [Become a sales partner](https://lp.ducom.com/distributor-training) #### After Sales Support - [Get Support](https://www.ducom.com/support) - [Instrument Service Plans](https://www.ducom.com/instrument-service-plan) Search **Menu** - [Instruments](https://www.ducom.com/products-explorer) - [Testing Services](https://www.ducom.com/ducom-labs-testing-and-consulting-services) - [Software](https://www.ducom.com/digital) - [Blog](https://blog.ducom.com) - Support - [After Sales Support](https://www.ducom.com/support) - [Service Plans](https://www.ducom.com/instrument-service-plan) - Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) # Support Made Simple Choose from one of our three Instrument Service Plans and let us take care of your purchase. ### Bronze The Bronze plan insures your system has the care it needs in the most cost effective way. Best for users looking to optimize costs while keeping their instrument in good health. \*available worldwide ``` Support is given online ``` - Phone, Email and Video Support - Discount on Parts and Labor - Discount on Consumables [Get in Touch](https://www.ducom.com/instrument-service-plan#popup-form1) ### Silver The Silver plan covers the needs of most customers looking to after warranty coverage. Best for most moderate to high test volume users. \*available in select geographies ``` Support is given online and on site (*1 site visit each year) ``` - Phone, Email and Video Support - \*Annual Maintenance Visit - \*Annual Calibration - \*New Operator Training - Discount on Parts and Labor - Discount on Consumables [Get in Touch](https://www.ducom.com/instrument-service-plan#popup-form1) ### Gold The Gold plan is our most comprehensive service plan. It is designed for customers for that prioritize performance and uptime.  Best for high testing volume users. \*available in select geographies ``` Support is given online and on site (*1 site visit and **1 breakdown visit) ``` - Phone, Email and Video Support - \*Annual Maintenance Visit - \*Annual Calibration - \*New Operator Training - Discount on Parts and Labor - Discount on Consumables - \*\*Priority on-site visit in case of a breakdown [Get in Touch](https://www.ducom.com/instrument-service-plan#popup-form1) ### Frequently Asked Questions When should I start an Instrument Service Plan? Although you can start an Instrument Service Plan at any time, we recommend starting the plan of your choice before your factory warranty expires.  How do I order an ISP? Complete the form above and contact us. We will send you a price quote depending on the type of instrument and your location. You can make this purchase by credit card.  Which plan is best for me? It depends on your usage. If you need help deciding upon which plan is best for you, complete our contact form and we can help you decide.  ## Request Information We will be in touch with you shortly! ### Ducom Instruments **USA**:  +1 (847) 737-1590 **India**: +91 (80) 4080-5555 **Netherlands: **+31 (85) 065 74 10 [info@ducom.com](mailto:info@ducom.com) - Products and Services - [All Products](https://www.ducom.com/products-explorer) - [Test Services](https://www.ducom.com/ducom-labs-testing-and-consulting-services) - [Software Products](https://www.ducom.com/digital) - [Become a Distributor](https://lp.ducom.com/distributor-training) - Resources - Blog - [Privacy Policy](https://www.ducom.com/privacy-policy) - [General Terms of Use](https://www.ducom.com/en/terms-of-use) - [General Terms of Sale](https://www.ducom.com/en/general-terms-of-sale) - Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) - [Careers](https://www.ducom.com/careers) - After Sales Support - [After Sales Support](https://www.ducom.com/support) - [Service Plans](https://www.ducom.com/instrument-service-plan) ### Drop us a line Copyright © 2021 Ducom Instruments (USA) Inc. All Rights Reserved.