--- title: Customer Support --- [![Ducom - Logo - Full - Vector (90 Gray and Light Blue-Inverted) - PNG](https://www.ducom.com/hs-fs/hubfs/DUCOM/Logos/Ducom%20Logos/Ducom%20-%20Logo%20-%20Full%20-%20Vector%20(90%20Gray%20and%20Light%20Blue-Inverted)%20-%20PNG.png?width=925&height=246&name=Ducom%20-%20Logo%20-%20Full%20-%20Vector%20(90%20Gray%20and%20Light%20Blue-Inverted)%20-%20PNG.png "Ducom - Logo - Full - Vector (90 Gray and Light Blue-Inverted) - PNG")](https://www.ducom.com?hsLang=en) - Products - Services - Resources - [Blog](https://blog.ducom.com) - [Tribology Discussions](https://lp.ducom.com/tribology-discussions) - Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) - Support - [After Sales Support](https://www.ducom.com/support) - [Instrument Service Plans](https://www.ducom.com/instrument-service-plan) #### General Tribology - [Universal Tester - UNITEST](https://www.ducom.com/universal-tester-unitest) - [Multi Capability Tribometer - POD 4.0](https://www.ducom.com/multi-capability-tribometer-pin/ball-on-disk) - [Vacuum Tribometer - VT 3.0](https://www.ducom.com/vacuum-tribometer) - [Abrasion Tester - Dry and Slurry](https://www.ducom.com/abrasion-tester) - [Erosion Tester - Air Jet](https://www.ducom.com/air-jet-erosion-tester) - [Erosion Tester - Slurry Jet](https://www.ducom.com/slurry-jet-erosion-tester) - [Erosion Tester - Water Droplet](https://www.ducom.com/water-droplet-erosion-tester) - [Twin Disk Tribometer](https://www.ducom.com/twin-disk-roller-on-roller-tribometer) - [BioTribometer](https://www.ducom.com/biotribometer) #### Lubricant Tribology - [Four Ball Tester (Desktop)](https://www.ducom.com/four-ball-tester-fbt-3) - [Four Ball Tester (Standard)](https://www.ducom.com/four-ball-tester-tr-30-series) - [High Frequency Reciprocating Rig (HFRR)](https://www.ducom.com/high-frequency-reciprocating-rig-hfrr) - [KRL Shear Stability Tester](https://www.ducom.com/krl-shear-stability-tester) - [Low Temperature Torque Tester](https://www.ducom.com/low-temperature-torque-tester) #### Petroleum Testers - [Flash Point Tester - Pensky Martens](https://www.ducom.com/pensky-martens-flash-point-tester) - [Flash Point Tester - Abel](https://www.ducom.com/abel-flash-point-tester) - [Flash Point Tester - Cleveland](https://www.ducom.com/cleveland-flash-point-tester) - [Freezing Point Tester](https://www.ducom.com/freezing-point-tester) - [Cloud Point Tester](https://www.ducom.com/cloud-and-pour-point-tester) - [Pour Point Tester](https://www.ducom.com/pour-point-tester) - [Roll Stability Tester](https://www.ducom.com/roll-stability-tester) - [Noack Volatility Test Apparatus](https://www.ducom.com/noack-volatility-tester) - [BOCLE - ATF Fuel Lubricity Tester](https://www.ducom.com/product-ball-on-cylinder-lubricity-evaluator-bocle) - [Shear Stability Tester (Diesel Injector)](https://www.ducom.com/product-shear-stability-tester-diesel-injector) #### See our full range of products [![Explore All Our Products](https://no-cache.hubspot.com/cta/default/5735947/8c0055af-2ff0-4aad-aa83-42dcde0c56f4.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/8c0055af-2ff0-4aad-aa83-42dcde0c56f4) #### MOOHA - Digital Lab Assistant MOOHA is an A.I. enabled digital lab assistant that can assist you with automatically logging data, maintaining an audit trail, performing statistical analysis and accessing data and instrument health and status instantly via a secure encrypted interface. [![Learn more about MOOHA](https://no-cache.hubspot.com/cta/default/5735947/78fb441a-de0c-4a9e-bf49-85bbcd080e46.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/78fb441a-de0c-4a9e-bf49-85bbcd080e46) #### Ducom Test Lab The Ducom Test Lab can be an extension of your quality or R&D department. Our experienced and knowledgeable application scientists and lab technicians can help you with finding the right test methods, designing test programs and delivering results.  [![Contract Test Lab](https://no-cache.hubspot.com/cta/default/5735947/17c38921-6c5f-4d81-bd5d-e810fb2b1b68.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/17c38921-6c5f-4d81-bd5d-e810fb2b1b68) #### Knowledge - [Blog](https://blog.ducom.com) - [E-Books](https://www.ducom.com/e-books) #### Events - [WEBINAR | Tribology Discussions](https://lp.ducom.com/tribology-discussions) - [Conferences and Tradeshows](https://www.ducom.com/conferences-and-tradeshows) #### Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) #### Work with us - [Job Openings](https://www.ducom.com/careers) - [Become a sales partner](https://lp.ducom.com/distributor-training) #### After Sales Support - [Get Support](https://www.ducom.com/support) - [Instrument Service Plans](https://www.ducom.com/instrument-service-plan) [![Ducom - Logo - Full - Vector (90 Gray and Light Blue-Inverted)](https://www.ducom.com/hs-fs/hubfs/DUCOM/Logos/Ducom%20Logos/Ducom%20-%20Logo%20-%20Full%20-%20Vector%20(90%20Gray%20and%20Light%20Blue-Inverted).png?width=564&height=150&name=Ducom%20-%20Logo%20-%20Full%20-%20Vector%20(90%20Gray%20and%20Light%20Blue-Inverted).png "Ducom - Logo - Full - Vector (90 Gray and Light Blue-Inverted)")](https://www.ducom.com/www.ducom.com?hsLang=en) - Products - Services - Resources - [Blog](https://blog.ducom.com) - [Tribology Discussions](https://lp.ducom.com/tribology-discussions) - Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) - Support - [After Sales Support](https://www.ducom.com/support) - [Instrument Service Plans](https://www.ducom.com/instrument-service-plan) #### General Tribology - [Universal Tester - UNITEST](https://www.ducom.com/universal-tester-unitest) - [Multi Capability Tribometer - POD 4.0](https://www.ducom.com/multi-capability-tribometer-pin/ball-on-disk) - [Vacuum Tribometer - VT 3.0](https://www.ducom.com/vacuum-tribometer) - [Abrasion Tester - Dry and Slurry](https://www.ducom.com/abrasion-tester) - [Erosion Tester - Air Jet](https://www.ducom.com/air-jet-erosion-tester) - [Erosion Tester - Slurry Jet](https://www.ducom.com/slurry-jet-erosion-tester) - [Erosion Tester - Water Droplet](https://www.ducom.com/water-droplet-erosion-tester) - [Twin Disk Tribometer](https://www.ducom.com/twin-disk-roller-on-roller-tribometer) - [BioTribometer](https://www.ducom.com/biotribometer) #### Lubricant Tribology - [Four Ball Tester (Desktop)](https://www.ducom.com/four-ball-tester-fbt-3) - [Four Ball Tester (Standard)](https://www.ducom.com/four-ball-tester-tr-30-series) - [High Frequency Reciprocating Rig (HFRR)](https://www.ducom.com/high-frequency-reciprocating-rig-hfrr) - [KRL Shear Stability Tester](https://www.ducom.com/krl-shear-stability-tester) - [Low Temperature Torque Tester](https://www.ducom.com/low-temperature-torque-tester) #### Petroleum Testers - [Flash Point Tester - Pensky Martens](https://www.ducom.com/pensky-martens-flash-point-tester) - [Flash Point Tester - Abel](https://www.ducom.com/abel-flash-point-tester) - [Flash Point Tester - Cleveland](https://www.ducom.com/cleveland-flash-point-tester) - [Freezing Point Tester](https://www.ducom.com/freezing-point-tester) - [Cloud Point Tester](https://www.ducom.com/cloud-and-pour-point-tester) - [Pour Point Tester](https://www.ducom.com/pour-point-tester) - [Roll Stability Tester](https://www.ducom.com/roll-stability-tester) - [Noack Volatility Test Apparatus](https://www.ducom.com/noack-volatility-tester) - [BOCLE - ATF Fuel Lubricity Tester](https://www.ducom.com/product-ball-on-cylinder-lubricity-evaluator-bocle) - [Shear Stability Tester (Diesel Injector)](https://www.ducom.com/product-shear-stability-tester-diesel-injector) #### See our full range of products [![Explore All Our Products](https://no-cache.hubspot.com/cta/default/5735947/8c0055af-2ff0-4aad-aa83-42dcde0c56f4.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/8c0055af-2ff0-4aad-aa83-42dcde0c56f4) #### MOOHA - Digital Lab Assistant MOOHA is an A.I. enabled digital lab assistant that can assist you with automatically logging data, maintaining an audit trail, performing statistical analysis and accessing data and instrument health and status instantly via a secure encrypted interface. [![Learn more about MOOHA](https://no-cache.hubspot.com/cta/default/5735947/78fb441a-de0c-4a9e-bf49-85bbcd080e46.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/78fb441a-de0c-4a9e-bf49-85bbcd080e46) #### Ducom Test Lab The Ducom Test Lab can be an extension of your quality or R&D department. Our experienced and knowledgeable application scientists and lab technicians can help you with finding the right test methods, designing test programs and delivering results.  [![Contract Test Lab](https://no-cache.hubspot.com/cta/default/5735947/17c38921-6c5f-4d81-bd5d-e810fb2b1b68.png)](https://cta-redirect.hubspot.com/cta/redirect/5735947/17c38921-6c5f-4d81-bd5d-e810fb2b1b68) #### Knowledge - [Blog](https://blog.ducom.com) - [E-Books](https://www.ducom.com/e-books) #### Events - [WEBINAR | Tribology Discussions](https://lp.ducom.com/tribology-discussions) - [Conferences and Tradeshows](https://www.ducom.com/conferences-and-tradeshows) #### Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) #### Work with us - [Careers](https://ducom.freshteam.com/jobs) - [Become a sales partner](https://lp.ducom.com/distributor-training) #### After Sales Support - [Get Support](https://www.ducom.com/support) - [Instrument Service Plans](https://www.ducom.com/instrument-service-plan) Search **Menu** - [Instruments](https://www.ducom.com/products-explorer) - [Testing Services](https://www.ducom.com/ducom-labs-testing-and-consulting-services) - [Software](https://www.ducom.com/digital) - [Blog](https://blog.ducom.com) - Support - [After Sales Support](https://www.ducom.com/support) - [Service Plans](https://www.ducom.com/instrument-service-plan) - Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) ![Ducom - Customer Service - Part Only](https://www.ducom.com/hubfs/DUCOM/Stock%20images/Licensed/Ducom%20-%20Customer%20Service%20-%20Part%20Only.jpeg "Ducom - Customer Service - Part Only") # Customer Support Getting customer support for your products and services is easy! Just fill the form below and our support team will reach out to you right away.   #### REQUEST SUPPORT If you are an existing user of a Ducom product and your product needs our attention, please use this section to reach us. [Financial](https://www.ducom.com/support#tab1) #### OTHER SERVICES Ducom offers a variety of other services our customers can take advantage of. These include: - Calibration - Training - Reference materials (specimens, fluids, etc.) - Annual Maintenance Contracts (AMC) - Spares [Cloud](https://www.ducom.com/support#tab2) ## Request Support Ducom Customer support is here to help. Please complete the form below to reach us and please include details of your issue. ## Other Services Use this form to contact us about our services like calibration, training, reference materials, AMC and Spares.  ![Four-Ball-Tester-FBT-3-With-IAS-Full-View](https://www.ducom.com/hs-fs/hubfs/Products/Four%20Ball%20Tester%20(FBT-3)/FBT-3%20Images%20and%20Videos/Four-Ball-Tester-FBT-3-With-IAS-Full-View.png?width=1370&name=Four-Ball-Tester-FBT-3-With-IAS-Full-View.png "Four-Ball-Tester-FBT-3-With-IAS-Full-View") ## Annual Maintenance Contract Ducom offers three types of instrument service plans to give you peace of mind and quick support. You can choose to purchase and add-on  an instrument service plan during your warranty or extend coverage after your warranty expires. [Learn More About Our Service Plans](https://www.ducom.com/instrument-service-plan?hsLang=en) ### Ducom Instruments **USA**:  +1 (847) 737-1590 **India**: +91 (80) 4080-5555 **Netherlands: **+31 (85) 065 74 10 [info@ducom.com](mailto:info@ducom.com) - Products and Services - [All Products](https://www.ducom.com/products-explorer) - [Test Services](https://www.ducom.com/ducom-labs-testing-and-consulting-services) - [Software Products](https://www.ducom.com/digital) - [Become a Distributor](https://lp.ducom.com/distributor-training) - Resources - Blog - [Privacy Policy](https://www.ducom.com/privacy-policy) - [General Terms of Use](https://www.ducom.com/en/terms-of-use) - [General Terms of Sale](https://www.ducom.com/en/general-terms-of-sale) - Company - [About Us](https://www.ducom.com/about-ducom-instruments) - [Locations](https://www.ducom.com/company-contact-us) - [Careers](https://www.ducom.com/careers) - After Sales Support - [After Sales Support](https://www.ducom.com/support) - [Service Plans](https://www.ducom.com/instrument-service-plan) ### Drop us a line Copyright © 2021 Ducom Instruments (USA) Inc. All Rights Reserved.